Non-Adherence Task

How to address a Non-Adherence Task in workflow.

Aubree Dorr avatar
Written by Aubree Dorr
Updated over a week ago

DocStation generates a Non-Adherence Task based on PDC (proportion of days covered) calculation. 

When the PDC is less than 80%, the task will generate seven days prior to the expected refill date. When the PDC is greater than 80%, the task will generate one day after the expected refill date if the refill is not found in claims.

This task presents a great opportunity for you to follow up with the patient to ensure they understand how and why they are taking the medication, and assess any barriers to therapy they might have.

To begin the task, select "Start". The task window that opens will indicate which medication is considered not adherence and the refill history. Click near the medication name to open the item and add instructions, adherence, related items and notes as needed. After making updates, select "Save" to close the window. Then, select any other interventions performed and education provided by clicking the applicable boxes.

You can also jot down notes or indicate any related items from other sections of the profile as needed, like conditions or drug therapy problems.

Once you've captured all the pertinent details, click "Continue" to automatically generate applicable documents (like eCare Plans for CPESN member pharmacies), or click "Save and Close" if you want to pause your work and come back to it later.

As always, DocStation relies on the pharmacist's knowledge of the patient when it comes to relevancy of tasks, so if a task is not relevant to the patient, or if the patient refuses the consultation, or something else comes up that prevents you from completing the task, you can archive it instead. Select the (...) icon on the right side of the task card, then select "Archive" and choose the most applicable reason. Then select "Archive Task". If you've already started the task but decide to archive it instead, select the same (...) menu and select "Archive".

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