DocStation now supports medical claim submission, tracking, and remittance. Provide care and document tasks as usual, then select a participating payer, submit a claim, and track your payments -- all in one place.
DocStation charges a fee equal to 15% of the total remittance amount of paid claims. Usage fees are collected monthly, based on claims which have been paid within that period. A $1 monthly account fee is assessed to maintain an active credit card on file. Due to payment processor configurations, the monthly subscription cost for organizations that choose to use ACH payments, rather than a credit card, is $2.
Enable Claims Subscription
To enable the Claims Feature, navigate to Organization Settings, then select the Claims & Billing tab. Click the Enable Claims & Billing button.
Next, enter payment details for a credit card that should be used to charge the subscription fee. Payment details are securely saved and managed by Stripe.
Finally, click Save. You will be directed to the Claims Summary page, where you can view number of claims submitted, total collected amount and expected upcoming fee.
To add ACH details as the payment method instead, click the Enable Claims & Billing button, then reach out to the DocStation team in the blue chat bubble to let us know. We'll send you a separate link to add the ACH details.
The Claims Subscription can be inactivated at any time. Inactivating the subscription mid-month will prevent any further claims from being submitted but will not impact the fees for any claims already submitted that month.
Navigate to the Claims & Billing tab, then to the Payment Settings tab. In the section where a green Active indicator is shown, select the ... menu in the right corner and select Inactivate. This will immediately inactivate the claims subscription.
To reactive the subscription, follow the same instructions as above and choose Reactivate.
Change Payment Method
To change the credit card saved on file, navigate to the Claims & Billing tab in Settings, then to the Payment Settings tab. In the Payment Methods section, edit or change current credit card details as needed.
Create and Submit a Claim
To create a claim, navigate to the applicable patient health record and select the Claims tab. Click the blue + in the right corner to create a new claim. Select the appropriate payer, encounter type, and add the visit duration in minutes. Complete any required fields in the form as needed and select Create Claim. Review claim status by patient or globally from the Claims icon in the left navigation menu on the dashboard.
*Note: some payers utilize generic counseling codes and prefer to not see condition-specific IDC10 codes. If that is the case for the payer you are billing, be sure to remove any condition-specific codes from the claim before submitting.
Any questions about the subscription or the process? Reach out to the DocStation team in the chat bubble!