Overview
The More Than a Script (MTS) Provider Referral Program enables participating pharmacies to partner with local providers to identify and refer patients who may benefit from pharmacist-led diabetes and hypertension support.
This program standardizes how referrals are received, processed, and acted upon, helping pharmacies efficiently engage patients and strengthen provider collaboration.
Getting Started Pharmacy Guide
Use this checklist to begin participating in the provider referral program:
Step 1: Identify Providers (resources are included below)
Identify 1–3 local providers who frequently prescribe to your pharmacy
Prioritize providers managing patients with diabetes or hypertension
Step 2: Introduce the Program
Send a provider education letter (see provider engagement letter under resources below)
Position your pharmacy as a clinical partner supporting patient outcomes
Step 3: Enable Referrals
Develop a method for providers to share referrals with your pharmacy (phone or fax)
Your pharmacy completes the Provider Referral fax form.
Step 4: Submit and Track Referrals
Your pharmacy submits referrals via fax (336-794-1573) to the More Than a Script team
Ensure referrals are submitted by the end of the month for processing
Step 5: Engage Patients
Monitor DocStation for new patients
Engage patients within 1 week of appearing in the platform to ensure the patient remains attributed to your location. If the patient does not appear in your DocStation dashboard by the 12th of the month, please email morethanascript@bcbsnc.com
Provide ongoing patient support (MTS program complete, adherence, monitoring, education)
Need Help?
Process overview
For questions or support, contact: morethanascript@bcbsnc.com
Best Practices for Provider Engagement
Prioritize outreach to providers who frequently work with your pharmacy
Establish rapport through responsiveness and clinical recommendations
Clearly communicate your pharmacy’s services
Provide simple tools (fax form, letters, EHR messages) to reduce provider burden
Establish a consistent referral process
